MyCopy
What are MyCopy books?
MyCopy books are printed versions from the Springer eBook Collection to which
your library provides you access via SpringerLink. MyCopy complements the Springer eBook Collection and enables
you to choose the content format that best suits your individual research needs. You may opt for the eBook format
or the printed book – whatever you prefer. MyCopy books have a colored soft cover, with the interior being black
and white. Thus, colored illustrations in the eBook and conventional Springer print books are always monochrome
in the corresponding MyCopy book.
What is the price of a MyCopy book?
Every MyCopy book is available at 24.95, including shipping and handling.
It is available to you at this price because your
library subscribes to at least one Springer eBook package. Springer does not charge VAT, Good Sales Tax or similar taxes to MyCopy purchases.
Who can buy MyCopy books?
MyCopy books are only available to SpringerLink users who are patrons of a
participating library that owns and/or subscribes to at least one Springer eBook Subject Collection.
[back to top]
How many MyCopy books can I order?
The total number of eBooks that you may order depends on how many Springer
eBook Subject Collections your library has. If your library provides access to the complete Springer eBook
Collection, you have the ability to order thousands of eBooks, depending to trimsize and number of pages to
be able to digitally print the book. The total number of books that you may order is not restricted, but you
may only order a single title once. Please note that MyCopy books are for individual use only and are not for
resale.
[back to top]
How do I pay for MyCopy books?
MyCopy books may be purchased by credit card on SpringerLink. Once payment has been
approved, you will receive an order confirmation and an electronic invoice via email.
[back to top]
Why should I register and log in before I buy a MyCopy book on SpringerLink?
Your MyCopy order details will be recorded in your personal Order History on
SpringerLink, if you register and log in before ordering a MyCopy book. You can retrieve the order information
from the My SpringerLink profile at any time and keep an overview of what you have ordered in the past. The
information provided in the Order History may also be helpful should you contact MetaPress Support with order,
re-order, or payment questions.
[back to top]
Who should I contact when I encounter problems with the order or payment process?
In case you encounter problems with the order or payment process, you may contact
SpringerLink’s content host, MetaPress, at
support@metapress.com.
[back to top]
Who should I contact if I receive a damaged book or a book that I did not order?
You may contact the Americas Springer Helpdesk at service-ny@springer.com,
or 800-SPRINGER to request a re-order or if you are located in the rest of the world, you can contact
orders-hd-individuals@springer.com
or +49 (0) 6221 / 345-4340. In order to process your request, the helpdesk requires the MyCopy order number in
the confirmation email you received. Please have this confirmation email ready when speaking with a customer
representative. If you email the SpringerLink helpdesk, please forward the confirmation email to the helpdesk
together with your request. The MyCopy order number is also indicated on the packaging slip that comes with
the book. MyCopy customers who are registered SpringerLink users and logged in prior to ordering a MyCopy book
can also retrieve their order details from the Order History section on SpringerLink.
[back to top]
How are MyCopy books shipped to me and what is the shipping and handling fee?
MyCopy books are shipped directly from the Print-on-Demand provider to the
customer. The shipping and handling fee for basic ground shipping is included in the standard MyCopy price of
24.95.
[back to top]
Will I receive a notification when the book is shipped?
Yes, you will receive an email notification when the MyCopy book is shipped.
[back to top]
How long is the delivery time for MyCopy books?
The delivery time for MyCopy books is 8 to 11 business days, depending on location.
[back to top]